Rockpool Love Hoops

Please remember that all our pieces are handmade and due to the nature of the materials used, our pictures capture the essence of each Collection and not each and every pair. The images chosen represent the clay and colours used in each Collection, but the product your receive won't necessarily be the exact one photographed.

Your product will be unique to you (how exciting is that!).

Ready to ship items (items not selected as pre-order or custom orders) will be packaged and ready to ship within 1-2 days. Beyond this, please allow 48hours for delivery via Royal Mail.

All items are tracked with Royal Mail, and your shipping notification will include your tracking number. Please use this to track your items and if there are any issues please refer to our more detailed shipping policy and refunds & returns policy.

We want you to love your purchase, of course we do! However, due to the nature of the products we make, unless your earrings arrive faulty, we cannot accept returns or refunds. This is due to us maintaining high levels of hygiene on all our products. We appreciate your understanding on this.

For all other items here is our general return policy:

• Non-custom items (excluding earrings): You may request a return within 14 days of receiving your order.

• Items must be unused, in original condition, and returned in their original packaging.

• Customers are responsible for return postage costs, unless the item is faulty or damaged and reported within 24 hours of delivery.

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For more details please take a look at our full Returns & Refunds Policy.